The Mentor Chair · Building a clientele
The situation
You want to know what retention comes down to in practice.
From the mentor chair
Technical skill matters, but the finished hair isn't the client's entire experience.
Clients remember how you make them feel.
Connection doesn't require being loud or talking throughout the entire appointment.
Start conversations naturally and pay attention to the client's response.
Some clients want to talk. Some want a little conversation. Some want quiet.
Good client service means learning to recognize the difference.
Mentor principle
Clients remember how you make them feel.
Behind-the-chair tip
Ask. Listen. Read the room.
What I'd do next
A short next step or checklist will be added with the founder guidance during beta.
Use this
Coming during betaClient Conversation Cheat Sheet