Operations · 6 min
Cancellation, deposits, late arrivals and redo rules — with wording you can copy.
48 hours is standard for services over two hours; 24 hours works for short services. State the fee as a percentage of the booked service.
Extensions, color corrections and transformations should require a non-refundable deposit applied to the service. It filters out the bookings that were never real.
Pick a number — 15 minutes is common. Past that you may shorten or reschedule the service. Say it once, apply it to everyone.
Offer adjustments within 7–14 days at no charge for your own error; no refunds on services performed. Home color between visits voids it.
Booking confirmation, reminder text, and a card on file. A policy nobody agreed to is a wish.
The first waived fee teaches your whole book what the policy really is. Grace is a decision, not a default.
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